ZENDESK FOR RINGCENTRAL
DataSky's Business Communication Solution:
ADD RINGCENTRAL TO
YOUR ZENDESK ACCOUNT
RINGCENTRAL ZENDESK
INTERGRATION DATASHEET
Feature benefits:
All cloud integration empowers your customer service
Make or receive calls through the RingCentral phone system, directly from your account within Zendesk.
Work in your favorite browser on Windows® and Mac®; no software involved.
Enhanced call efficiency makes it easier to support your customers
With simple click-to-dial from within Zendesk, you can spend more time servicing clients and less time dialing.
Save time by eliminating misdials.
Improved functionality streamlines your customer interactions
Incoming callers are instantly matched to existing client records, which are automatically displayed.
Tickets are created automatically when a call arrives for service efficiency.
FAQs:
Do I need to install any software to make this app work?
This app runs entirely in the cloud, therefore no software is required for users. Simply follow the instructions provided in the Administrator Guide to configure the settings in Zendesk.
You can use the app with any RingCentral endpoint, including a desk phone, the RingCentral Mobile App, or RingCentral for Desktop. To view the User Guide, click here.
How does the app work?
The app runs in your Zendesk account, and uses any RingCentral endpoint (desk phone, RingCentral Mobile App, RingCentral for Desktop, etc.) for dialing and call handling.
You can call end users from within Zendesk by simply clicking on their phone numbers.
For incoming calls, the app automatically brings up any matching customer record.
What do I need to use the app?
You must have an Zendesk account, running the operation system of Windows XP or above, or Mac OS X Mountain Lion or above.
Supported browsers: Chrome 30 and above, Firefox 25 and above, Safari 6.0.5 and above, or Internet Explorer 10 and above.
RINGCENTRAL FOR ZENDESK
USER GUIDE
RINGCENTRAL FOR ZENDESK
ADMINISTRATOR GUIDE
